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Terms & Conditions

1. Returns and refunds
1.1. Within the EU (including Switzerland), customers who are not entirely satisfied with their product have the option of returning the item within 14 days of receipt. All exchanges of merchandise, model or size can be made within 14 days of receipt of the items. The returned product must be in perfect condition, unworn, unused and unwashed. Exchanges will only be accepted if products are returned with the original labels still attached to each product. Furthermore, the original receipt accompanying the shipment must be sent with the returned products. A full refund (excluding return costs) may be made provided that the returned product is in perfect condition, unworn, unused and unwashed.

1.2. 1.02. Outside the EU, returns and / or exchanges of goods must be made within 30 days of receipt of the goods. The returned product must be in perfect condition, unworn, unused and unwashed. The exchanges will only be accepted if the products are returned with the original labels still attached to each product. Furthermore, the original receipt accompanying the shipment must be sent with the returned products. A full refund (excluding return costs) may be made. The returned product must be in perfect condition, unworn, unused and unwashed.
2. Conditions of Referral
2.01. Please let us know about the returning good. You can use our address info@mimiandbart.com . To do this, let us know your full name, the product reference(s) and the reasons for the return. Pack your item(s) in the original box, thus helping us to limit the environmental impact. Write "Returned Goods" on your package. Returns / exchanges should be sent to the following address: Mimi + Bart GmbH, Schulhausstrasse 39, 8703 Erlenbach, Switzerland. We are not responsible for returns lost in transit, so please use a registered service to make sure they arrive safely. Upon receipt of the goods, we will take care of all follow-ups and will pass on any additional requests we might have, if required. The return costs are at your expense (see general conditions. Point 2.02 Return Fees). We will not be able to track orders, but if you have any questions, we will be happy to assist you. For all claims related to a defect in the goods (other than natural wear and tear (see general conditions - point 3. Claims)) or a delivery error on our part, we will bear any additional costs. If your order was paid with a credit card, the money will be credited on the same card used at the time of purchase. If you used ayPal, the money will be paid to your PayPal account. These transactions can take between 3 to 10 business days. We will notify you when we have accepted your return and transferred the money.

2.02. Return fees Mimi + Bart is not responsible for the shipping charges that may be incurred for the return of a product. Refunds for returned products will be made as soon as possible; no later than 30 working days after receipt of returned products. The refund will be made on the credit / debit card you used for the order in question. Please note that Mimi + Bart GmbH will not reimburse any fees, taxes orother charges that may be incurred.
3. Claims
If you receive a damaged or defective item for which you wish to make a claim, please contact us as soon as possible atinfo@mimiandbart. For justifiable claims, Mimi + Bart will assume full responsibility for any additional costs. These conditions apply to any relationship established between the client and Mimi + Bart, on www.mimiandbart.com. Please read our Terms & Conditions carefully before placing your orders on www.mimiandbart.com. By placing an order, you enter into a contract and accept these Terms and Conditions. Mimi + Bart reserves the right to modify these. We recommend that you download our Terms and Conditions and keep a copy for your reference.
4. Right of Return
4.01. Our policy Customers within the EU (including Switzerland); you have the right to cancel your purchases without giving any reason within 14 calendar days after the date of delivery of the goods. The goods must be intact and unused, with the original Mimi + Bart labels. Returns that are damaged or soiled, washed, altered or worn (other than to try the item) cannot be accepted and may be returned to the customer and / or the refund refused. All returned items must include the completed return form with an order reference number and your contact information. Unidentified claims may not be eligible for reimbursement. Customers outside the EU; you have the right to cancel your purchases without giving any reason within 30 calendar days after the date of delivery of the goods. The goods must be intact and unused, with the original Mimi + Bart labels. Returns that are damaged or soiled, washed, altered or worn (other than to try the item) cannot be accepted and may be returned to the customer and / or the refund refused. All returned items must include the completed return form with an order reference number and your contact information. Unidentified claims may not be eligible for reimbursement.

4.02. Defective products Items damaged by normal wear and tear are not considered defective. For defective items Mimi + Bart will reimburse you in full, including the costs of return within 30 days. Whenever possible, we will recommend and attempt repairing defective items. If they cannot be repaired or if the same product is no longer available, you are entitled to a full refund, including shipping and return. If you wish to exchange a defective item, instead of obtaining a refund, we undertake to replace it with the same product subject to availability and in the same size only.
5. Applicable Law
These General Terms and Conditions and all disputes relating to these Terms and Conditions or the use of the Website or any purchase on the Site are governed by Swiss law. Mimi + Bart may amend these Terms and Conditions at any time. You are therefore invited to accept only the General Conditions applicable at the time of purchase with each of your orders.
6. Ownership of rights
All rights, including copyrights on mimiandbart.com, remain with Mimi + Bart GmbH. Any use of this website or its contents, including its copying or storage, partial or complete, other than for your personal and non-commercial use, is prohibited without our permission.
7. Pricing policy and charges
All prices in the Mimi + Bart Online Store do not include shipping charges. Shipping costs will be added to your order in the payment step and are based on the weight of the package and its destination. Please find more information about our shipping costs for each country under item x (Shipping & Delivery).
8. How to buy online
8.01. Sending your order Before proceeding to the payment, you can view your order (including the total amount and shipping charges) and make changes if necessary. You are bound by your order from the moment you accept the online offer from Mimi + Bart. These terms and conditions are applicable once the order is submitted and the payment confirmed on the site. Please note that the order will be invalidated if Mimi + Bart cannot confirm the billing and delivery addresses you provide. We also reserve the right to accept orders only from persons over the age of 18. We only sell items that we have in stock. Clothes can be sold during the purchasing session and stock availability will be updated once you reach the checkout. Please note that all prices and product information onare subject to change. As our products are also available from shops other than our website www.mimiandbart.com, we cannot provide information about our products or guarantee their availability from our partners via the website. Some items seen online may be available, or may be sold, only in certain stores.

8.02. Payment The online store is only available to customers who are in possession of a valid credit card by a card provider that is recognized by our online Mimi + Bart store. You are required to provide payment details of hich you guarantee the validity and accuracy. You also confirm that you are the person mentioned in the billing information provided. The total amount of the order will be verified and reserved on your credit card until delivery of the order from our warehouse. Mimi + Bart reserves the right to restrict multiple quantities of an item, or orders, regardless the customer or mailing address.

8.03. Order confirmation You will receive an immediate online confirmation at the order confirmation stage via the website, as well as an email confirming your order from Mimi + Bart.

8.04. Changes to your order Once your order has been placed and you have received an order confirmation email, you cannot make further changes to your order. If you would like to make changes to your order, or if you have made a mistake while registering the customer or address information when placing the order, it is your responsibility to contact Mimi + Bart Customer Service immediately by sending us an email oninfo@mimiandbart.com.

8.05. Payment We accept payments by VISA / Mastercard or PayPal. When paying by credit or debit card, Mimi + Bart reserves the right to check the validity of the card, that the card has a sufficient balance to cover the amount of the purchase and that the contact information are correct. Mimi + Bart reserves the right to refuse any purchase. Full payment is charged when the package is shipped. Payment by credit card is made with our partner. All transactions are encrypted and 100% secure.
9. Currency
Mimi + Bart cannot be held responsible for currency fluctuations or exchange rates.
10. Delivery and shipment
The country of delivery is chosen at the time of payment. All prices, currencies, delivery times and shipping costs will be adjusted according to the country in which you wish your items to be shipped. Mimi + Bart is not responsible for all local taxes directly charged by the local authorities to the client. Mimi + Bart will ship the approved orders as quickly as possible and in the sequence in which they were received. We ship all orders within 2 to 4 days (Monday - Friday) except during sales and peak commercial periods where it may take longer. Estimated delivery times should be used as a guide only, and start from the date of shipment. Mimi + Bart is not responsible for delays caused by customs clearance procedures. If a delivery is delayed or cannot be shipped (stock limit or other), the customer will be notified as soon as possible, at the latest 30 days after the order. In this case, the customer will be able to cancel the purchase agreement without charge. Mimi + Bart will refund to the customer the amount paid as soon as possible, but no later than 30 days after termination. 10.01. Shipping Destinations and delivery fees We deliver worldwide where our partner UPS/Fedex or National Post for US/CANADA/EUROPE makes deliveries. For destinations outside the deliverable area, the customer should contact us directly atinfo@mimiandbart.com. The shipping fee shown in USD or EUR or CHF will be displayed before the final payment. 10.02. Uncollected Parcels Mimi + Bart will not pay return shipping charges for uncollected parcels. Damaged packaging must not be opened. In case of defects or damage, the customer must contact the customer service immediately: info@mimiandbart.com

DATA PROTECTION REGULATION

11. Privacy Policy
11.01. Introduction The personal information you transmit to Mimi + Bart will only be used to fulfil the obligations of Mimi + Bart and to ensure you the best service. Mimi + Bart will ensure that no third party can access the personal information of our customers without their prior consent. Mimi + Bart guarantees the confidentiality of your personal data. You have the right to consult your data on request. If the information is incomplete or incorrect, you have the right to correct or delete it. If you would like to cancel your subscription to mimiandbart.com, please send an email toinfo@mimiandbart.com

11.02. Mimi + Bart Privacy Policy Mimi + Bart is committed to protecting the privacy of its customers and visitors of the website. We understand and respect the importance of protecting privacy on the Internet and take all necessary precautions to secure your visit and your online shopping experience.

11.03. Personal data The Swiss company Mimi + Bart GmbH controls the personal data that you submit to us and is responsible for your personal data under the Federal Data Protection Act (CC 235.1 FEDERAL DATA PROTECTION ACT), which incorporates the European Data Protection Directive (95/46/ EC) and from 25th of May 2018 replaced by EU Integration Law, GDPR, the General Data Protection Regulation

11.04. Collection of personal data Mimi + Bart offers you the opportunity to order products and services, subscribe to marketing campaigns such as newsletters through our website. To do this, we will request all information required to complete the steps of a purchase (e.g. delivery and payment) or ensure the sending of newsletters. Mimi + Bart GmbH also collects certain information about your operating system and browser, information may include IP address, browser type, and number of visits, frequent searches, domain names and reference sites to increase the level of service when you visit our website. This information is used by Mimi + Bart GmbH to improve the services available on the site, to ensure the quality of the service and to provide general statistics concerning the use of the Mimi + Bart website.

11.05. Your consent Mimi + Bart GmbH will not sell this information to third parties without your permission, but we cannot be held liable for any third party website to which you may have been linked or redirected via certain websites. Your information may be used by third parties with whom we have a contract to provide services, such as payment by credit card. We may disclose aggregated and anonymous statistics on the number of visitors to this website or the number of purchases made but in no way mention your personal data therein.

11.06. The use of personal data Mimi + Bart GmbH collects and uses personal data to operate its website / e-commerce and to provide the services you have requested. For example, we can send you our newsletter using your e-mail address and product history to customize the offers we offer on the site, or through the newsletters. You can always deactivate our newsletter by contacting us atinfo@mimiandbart.com. Service-related messages, such as order status information, payments, etc., are considered a significant part of the service and will be sent even if you do not wish to receive our newsletter.

11.07 Storage of customer data For accounting reasons, Mimi + Bart generally stores the personal data collected from customers for processing purchases for 10 years after the last processing operation. We store other data as long as is necessary for the execution of the contract and to safeguard our rights. We reserve the right to apply longer statutory and operational storage requirements and reasons. Personal data collected for marketing activities is generally deleted as soon as the purpose of the activity has been met.

11.08 Data security We protect your personal data by means of appropriate technical and organisational security measures and store it solely on our secure servers. The website is protected by state-of-the-art measures against loss, destruction, manipulation of data, access to and modification or disclosure by unauthorised persons. In particular, sensitive data (e.g.access data for your profile account) is encrypted during transmission via the internet (SSL). Mimi + Bart however disclaims any responsibility for securing your data.. It is your responsibility to make an up-to-date back-up of the transferre data at all times and store it separately from the website. You are also responsible for creating a secure password for your customer account, keeping it safe and changing it on regular basis.

11.09 Rights of customers Subject to clause 11.07 and other exceptions provided by law. You have the right to object to the processing of your personal data. An objection only takes immediate and future effect, but has no retroactive effect on the treatment already carried out. To the extent that, because of your objection, Mimi + Bart is no longer able to perform the services contractually agreed with you, this opposition will be considered as a breach of contract by the client and Mimi + Bart will have the right to terminate your contract with you without notice. The amounts committed by the customer will remain due. To claim these rights, you can contact Mimi + Bart at the address listed in section

11.10. If Mimi + Bart does not comply with the applicable data protection law, you have the right to file a complaint directed at the competent regulatory authority.

11.11 Contact If you have any questions about this Privacy Statement or regarding data protection at Mimi + Bart , please contact : Mimi + Bart GmbH Data Protection Schulhausstrasse 39 8703 Erlenbach Email : info@mimiandbart.com

11.12 Updates We review our Privacy Statement regularly and update it as required. We will inform you of any important changes (e.g. on our website).

11.13 Processing of personal data in connection with e-commerce Purpose of data processing Mimi + Bart processes the personal data of its customers for the purposes of e-commerce, hereinafter referred to as "e-commerce". These data include: 1. Online shopping 2. Improvement of offers from Mimi + Bart and its positioning in the market and securing payment transactions.

11.14 Sharing of data with the authorities in Switzerland and abroad Investigative activities Mimi + Bart is obliged to share your personal data with criminal prosecution, administrative or judicial authorities in Switzerland and abroad in case they require its disclosure for the prevention or prosecution of crimes, misdemeanours, or comparable administrative misconduct. Such a transfer is only performed if based on legal or regulatory requirements.

11.15 Credit assessment and anti-fraud measures We reserve the right to verify payment transactions in order to prevent fraud and other improper usage in connection with payments. Internal and external sources of information are used for this purpose. If fraudulent activity is suspected and/or detected, we also reserve the right to share the relevant information (including personal data) with competent authorities

11.16 Data processing by third parties in Switzerland and abroad Mimi + Bart allows personal data to be processed by third parties in Switzerland and/or abroad for the purpose of operating the website and to meet the purposes stated in this Privacy Statement. In the case of data transfer, Mimi + Bart ensures that the measures required are implemented in order to protect personal data in accordance with the applicable data protection law. 1. External data recipients External recipients of personal data include service providers in the areas of ground handling, transport, marketing, customer feedback, IT, payment services and credit agencies, platforms for sending newsletters, operators of live help chat, shipping companies partner companies s well as government offices and authorities.

11.17 Application Cases Marketing activities and personalised advertising At Mimi + Bart it is our ambition to offer you an experience that is customised for you, your personal wishes and expectations. Marketing and analytical activities For this purpose, Mimi + Bart processes your personal data collected in the course of registration and use your email for marketing and analytical activities. As part of its marketing and analytical activities, Mimi + Bart may send you offers which are similar to or the same as others you have purchased or used previously. If you do not wish to receive such offers, you can send an email to info@mimiandbart.com Newsletters Upon request, we will keep you informed about relevant developments and offers from Mimi + Bart. You will subscribe to our newsletter by providing us your email address on www.mimiandbart.com website. If you no longer wish to receive newsletters from Mimi + Bart, you can unsubscribe at any time by sending us an email atinfo@mimiandbart. The use of our site will not be limited thereby. We process your data associated with the newsletter in order to send you news about and related to Mimi + Bart collections. In addition, we also process and use the e-mail address you have entered in order to send you personalised offers associated with the newsletter. If a link in the newsletter directs you to our websites, you also give us permission to process and use your IP address, together with geodata, web beacons or similar technologies, in order to verify whether the offers presented to you in the course of this communication meet your requirements. Mimi + Bart works together with external service providers for the distribution of the newsletter. Live chat/whats app service Mimi + Bart provides you with online advice on www.mimiandbart.com in the form of a live chat/whats app service. Mimi + Bart works together with an external service provider for the operation of the live chat service. During the chat, this service provider sees the details of the pages consulted on the site www.mimiandbart.com (collected on a cookie of this tool), which allows them to better assist you.
12. Cookies
12.01. General information about cookies Mimi + Bart uses cookies to enhance your experience with this site. A cookie is a text file that a Web server places on your hard drive. Cookies cannot be used to run programs or deliver viruses to your computer. A cookie is a unique reference, individually assigned and only readable by a Web server in the domain that issued you the cookie. Cookies are informants who report to a web server that you have returned to a specific web page. They allow you to get a personalized experience when you visit that site again. You can choose to accept or reject cookies. Most browsers accept cookies automatically, but you can usually change your settings to not accept cookies if you prefer. If you choose to allow your computer to accept cookies, you can also choose to be automatically logged on to the website, which will speed up the verification process. The Mimi + Bart website use cookies to help you get a personalized Internet experience on our website and in our communication. On the site, we use, for example, "session cookies" to manage, during your visit, the pages you visit, the products you are looking at or the products you put in your shopping cart. You can easily change the use of cookies and clear your cookie history in your web browser. Session cookies are removed from your hard drive when all browser windows are closed. However, this means you will not get the full experience of the Mimi + Bart website and e-commerce. If you disable the session cookie function for the Mimi + Bart website, you will not be able to make a purchase. In addition to session cookies, we also use cookies that will remain on your computer after you close the browser. This type of cookie allows our system to recognize that you have previously visited this site and to keep your preferences. To help us, we use third-party cookies, these cookies come from our partners and help us to offer you a personalized website. These cookies have a lifetime of one month to ten years, after which they will automatically be deleted (you can delete them before this time by deleting the cookie history in your browser). Mimi + Bart uses these cookies to give you a better experience of our shop by offering more customization and to optimize our website. These cookies do not store any personalized information and in our statistical systems like "Google Analytics", we cannot trace other information that is specific to you.

12.02. Cookies and third party suppliers Mimi + Bart uses cookies from third-party vendors such as Google Analytics, a web analytics service provided by Google, Inc. ("Google"). The information generated by the cookie through the/your use of the website (including your IP address) will be transmitted and stored by Google on servers located in the United States. Google will use this information for the purpose of evaluating your use of the Website, compiling reports on website activity for website operators and providing other services related to site activity and Use of the Internet. Google may also transfer this information to third parties where required by law or when such third parties process the information on their behalf. Google does not associate your IP address with other data held by Google.